How can I see app logs?

You can do that either through Console.app or through the log Terminal command.

Terminal

Streaming logs for viewing:

log stream --level debug --source --style compact --predicate 'subsystem BEGINSWITH "com.lowtechguys.Clop"'

Streaming and collecting logs to a file:

log stream --level debug --style compact --predicate 'subsystem BEGINSWITH "com.lowtechguys.Clop"' | tee ~/Desktop/clop.txt

Console.app

1. Write com.lowtechguys.Clop in the search bar and press Enter
2. Click on Any and choose Subsystem
3. Make sure Info and Debug messages are enabled in the Action menu
4. Start streaming logs

Saving Console logs

In the Console window, select 1 log line, then press Cmd-A and Cmd-C to copy all log lines to clipboard.

After that you can press Cmd-V to paste it in a Discord chat, the Contact form or in an editor like TextEdit to save it to a file.

License doesn't stay activated

Possible causes

• Tampered bundle (usually because of app cleaners deleting files from inside the app)
• App can't access internet (usually because of LuLu or Little Snitch, or VPN/DNS)
• Corrupt license files

Resetting app and license files

• delete the license files from ~/Library/Application Support/Clop/
• delete the app from Applications
• restart the app and retry activating

First quit the app before doing any of these changes.

To delete the license files, press Cmd-Shift-G in Finder, paste this path and press Enter:

~/Library/Application Support/Clop/

Delete the files in that folder.

Re-download the app, open the DMG and move it to Applications replacing the existing app.

Launch the app and activate.

Make sure Paddle can be reached

Paddle is the licensing provider that Clop is using.

If the issue persists, try checking if Paddle's servers are reachable by your Mac. Ensure the following domains are not blocked in your network:

• paddle.com
• paddleapi.com
• v3.paddleapi.com

For example, loading v3.paddleapi.com/3.2/license/verify in a browser (or with curl) should show a response like the following:

{
    "success": false,
    "error": {
        "code": 102,
        "message": "Unable to authenticate"
    }
}

If it shows a browser error or if it keeps loading continuously, then the domain is blocked and that's preventing activation and license checking.

Firewalls

Try disabling LuLu, Little Snitch or try adding Clop to the exclusion list of these firewalls.